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MORE EVENING AND SATURDAY & SUNDAY APPOINTMENTS AVAILABLE

Click on link for further information :

EXTENDED ACCESS APPOINTMENTS

Evening appointments

There are now extra routine appointments available in the evening, making it easier for you to get an appointment at a time to suit you.  

A virtual clinical pharmacist serviceThis is a telephone appointment for patients who: need to speak to a pharmacist regarding a medication issue; but don’t need to come to the surgery. The pharmacists are able to prescribe and organise prescriptions electronically. 

 A virtual musculoskeletal (MSK) service This is a telephone appointment for patients who need to speak to an advanced physiotherapist regarding muscle and joint problems. They will issue advice and where appropriate arrange a follow

A virtual mental health support service (Healthy Minds) This is a telephone appointment for patients aged 18 and over who would like help with emotional wellbeing. It will provide a 20minute telephone consultation with Healthy Minds Practitioners who will be able to offer support for patients experiencing low mood, stress or anxiety. They will offer support, explore and develop coping strategies and offer signposting and recommend other support services. Please speak to the Reception team for further information on how to book an appointment.

For any of the above please speak to the reception team for further information on how to book one of these appointments. 

 Saturday & Sunday morning face to face appointments

There are now routine appointments available on Saturday and Sunday morning from 9am-12pm available through our extended access service at:

Rutland Lodge Medical Practice, Scott Hall Road, Leeds, LS7 3DR

This increased availability is an extension of the services offered by your practice and is provided by a range of local clinicians including GPs, nurses and health care assistants.

Please note, this is not a walk-in service – you still need to make an appointment. Appointments can be made either via your own GP practice or by calling the extended access team on 0113 221 3540 between 9am and 12pm on Saturday and Sunday.

Extended Access appointments are for routine general practice issues and not for urgent care. If your practice is closed and you are unwell please call NHS 111.

 

 

 

 

 

 

Telephone Call Recording

Telephone Call Recording for GDPR

 

Summary of Call Recording Policy

 

Outline:

 

This summary outlines the practice’s call recording process that is in operation. The purpose of call recording is to provide a record of incoming and outgoing calls, which can:

 

  • Protect the interests of both parties
  • Help improve practice performance and service delivery in the interests of providing best care
  • Protect Practice team from nuisance or abusive calls
  • Establish facts relating to incoming/outgoing calls made (e.g. concerns, complaints and medico-legal claims)
  • Contract compliance as part of Contemporaneous Record Keeping part of Records Management Policy and Access to Health Records

The aim of this policy is to ensure that the telephone call recording is operated in accordance with General Data Protection Regulations 2018. This will involve the recording of telephone conversations, which are subject to the Telecommunications Act 1984. 

For call recording, the following GDPR conditions are met:

Article 6, e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller

Article 9, (h) processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems

Process:

The Practice will make every reasonable effort to advise Patients that their call will be recorded and for what purpose the recording may be used.

Where a patient requests a copy of a recording then this is authorised under the general provisional of data subject access requests part of the GDPR. Any requests for copies of telephone conversations made as Subject Access Requests under the GDPR must be notified in writing to the Practice.

Playback / Monitoring of Recorded Calls:

Call recordings are securely stored as 256bit encrypted files with access restricted to the Practice Manager by use of login credentials. The monitoring of the call recordings will be undertaken by the Practice Manager and/or Assistant Practice Manager. Any playback of recordings will take place in a secure and confidential environment.

The General Data Protection Regulation 2018 allows access to information that is held about you. This includes recorded telephone calls. Telephone call recordings are stored in such a way that will enable easy access to the information relating to one or more individuals. All requests for access are by Subject Access Requests as per GDPR; applications should be made in writing to the Practice.



 
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