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MORE EVENING AND SATURDAY APPOINTMENTS AVAILABLE NOW!

Evening appointments

There are now extra routine appointments available in the evening, making it easier for you to get an appointment at a time to suit you.

The practice offers 

A virtual clinical pharmacist service

This is a telephone appointment for patients who: need to speak to a pharmacist regarding a medication issue; but don’t need to come to the surgery. The pharmacists are able to prescribe and organise prescriptions electronically. 

 A virtual musculoskeletal (MSK) service

This is a telephone appointment for patients who need to speak to an advanced physiotherapist regarding muscle and joint problems. They will issue advice and where appropriate arrange a follow up.

 For either of the above please speak to the reception team for further information on how to book one of these appointments.

 Saturday morning face to face appointments

There are now Saturday morning routine appointments from 9-12pm available through our extended access service at:

Rutland Lodge Medical Practice, Scott Hall Road, Leeds, LS7 3DR

This increased availability is an extension of the services offered by your practice and is provided by a range of local clinicians including GPs, nurses and health care assistants.

Please note, this is not a walk-in service – you still need to make an appointment via your own GP practice. Extended Access appointments are for routine general practice issues and not for urgent care. If your practice is closed and you are unwell please call NHS 111.

 

 

 

 

 

Practice Policies

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or click on link below.

Complaints Leaflet

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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